Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation

Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

Touchpoint Vol. 10 No. 1 - From Design to Implementation is available to purchase in print (18€ plus shipping) and PDF format (15€). 

Discover the full list of articles or flip the preview to get a sneak peek at this fascinating issue!

Exclusive SDN members benefits

SDN members have the benefit to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem a free printed copy of each new Touchpoint, only paying for the shipping cost. 

Not a member yet? Become a SDN member, or upgrade your community membership to have access to all these exclusive benefits!

 --

Related Headlines

SDN Chapters Celebrating  Touchpoint  10th Anniversary

Celebrating Touchpoint 10th Anniversary

The newly published Touchpoint Vol.10 No.1 represents a significant milestone! With this issue, Touchpoint enters its tenth year of publication, having first been published in early 2009.

Continue reading
SDN Chapters Discover Touchpoint Vol. 9 No. 3 - Service Design at Scale

Discover Touchpoint Vol. 9 No. 3 - Service Design at Scale

“Service Design at Scale” is a challenge that has arisen out of success, but has no simple answers. The increasingly large mandate, and set of responsibilities, enjoyed by service designers comes with new challenges. In this new issue of Touchpoint, we turn our focus to making our work grow beyond us; spreading the power and value of service design across entire organisations.

Continue reading
SDN Global News Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Virtual tickets still available!

Service Design Global Conference 2024 - Virtual tickets still available!

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

Continue reading