About Maria Wan
Customer insight wizard & CX change maker
Changing people and organizations to understand truly what their customer strategy demands in practice, ticks me going. I hold versatile and vast experience in designing and managing services as well as in marketing and coaching. Thus, no situation leaves me numb. I deal with customers from developers to management teams, from teenagers to grandmothers and from Finns to Samoans.
It is not what I am but what I help you to become.
To me, service design means...
to see through the lens of the customer.