Results-driven professional with 20 years of experience in design, design management and customer experience (CX). Critical thinker and problem solver adept at tackling complex challenges blending a strong foundation in psychology with design thinking. Passionate about fostering collaboration, developing talent and creating meaningful experiences. Highly motivated and driven, with a no-nonsense approach and a commitment to delivering high-quality results. Known for being a thought-leader in experience design, a natural people-connector and team leader, a perceptive adviser and an inspiring public speaker.