About Karine Cardona

Karine Cardona
Amsterdam | Netherlands

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Karine Cardona Forrester Research, Senior Analyst

Psychologist and entrepreneur at heart with 20+ years of professional experience in Digital Products and Services.

I am currently conducting research at Forrester, covering Service Design and UX practice, but was before that leading a Service Design team at an agency in Amsterdam.

To me, service design means...

A way to embrace complexity


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