Samuel Simon
Author - Samuel Simon

We've talked about it. Lots. And have shown so little. That's about to change. *drumroll*

#SDsanta is releasing one of the heavily guarded #SDGC19 presentation videos! This exclusive access is usually only granted to attendees and paying members, but we're in a jolly christmas mood. And it's December 6, Saint Nicholas Day, a special day in the old tradition of the advent calendar and christmas customs.

And old traditions are hard to change. Why and how you might even find a way around that to be able to influence a desired behavior will be presented to you by an outstanding service design professional: Anne van Lieren, one of Livework's amazing designers.

Enjoy the video:

'Customer Behaviour by Design - Influencing Behaviour Beyond Nudging'

More SDGC videos here.

More SDGC19 material? Here.

Missed the earlier #SDsanta Advent Calendar goodies? Here, here, here!

 

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