Ends makes a compelling case that demonstrates how, over centuries, our changing relationship with death has led to the loss of our relationship with endings. Giving rise to guilt-free consumers, an overly-blamed business sector and a society which finds itself at a loss when it needs to grapple with responsibility. 

Drawing on a plethora of sources in history, sociology, psychology and industry, he argues that we are taking the wrong approach to challenging the impacts of consumption and that we need to create coherent endings in our product, service and digital experiences so as to rebalance this.

 

The Chapters

Chapter 1. The biased customer lifecycle
Chapter 2. Societal changes of conclusion
Chapter 3. The Distancing and the Fading
Chapter 4. The Quickening and the Tethering
Chapter 5. The psychology of endings
Chapter 6. The narrative of endings
Chapter 7. Services: Trapped in divorce denial
Chapter 8. Services: Gaming debt
Chapter 9. Products: Say goodbye
Chapter 10. Digital: Unshare the share
Chapter 11. Business: A new positive vocabulary

 --
Joe Macleod

ENDS BOOK

Paperback: 242 pages
Publisher: Joe Macleod (June, 2017)
Language: English
ISBN-10: 9163936445
ISBN-13: 978-9163936449
Dimensions: 139 x 15 x 215 mm


Related books

This Is Service Design Doing: Applying Service Design Thinking in the Real World

This Is Service Design Doing: Applying Service Design Thinking in the Real World

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Buy this book
Recommendation An Introduction to Service Design: Designing the Invisible

An Introduction to Service Design: Designing the Invisible

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Buy this book
The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems

The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems

The Design Thinking Playbook is an actionable guide to the future of business. By stepping back and questioning the current mindset, the faults of the status quo stand out in stark relief--and this guide gives you the tools and frameworks you need to kick off a digital transformation.

Buy this book
Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market

Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market

Customer-Driven Transformation shows you how to use design thinking as a driver for organisational change, translating your vision into services that will delight customers.

Buy this book