Erico Fileno
24 October 2022 - Erico Fileno

Strategy-oriented design has gained traction in Brazil over the last 20 years. In the wake of the Design Thinking movement, companies are hiring service design specialists as consultants or creating dedicated service design teams within their organisations. This article presents a case study focusing on the implementation of a service design innovation centre at a large international digital payments technology organisation, IDPTO (pseudonym).

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