Erico Fileno leads innovation and design projects as Senior Director of Visa in Brazil, coordinates the Service Design Network Brazil, and teaches at renowned Human-Centered Design program of Positivo University. In the early 2000s, Erico was the forerunner of Service Design, Design Thinking, User Experience, and Interaction Design movements in Brazil through recognized courses, speeches, and events.

Erico ’s interest in Service Design

User research, business design and service innovation.