About Erico Fileno
Profile
Visa,
Sr. Director
Since 2000, helping Fortune 500 companies to design services that are used by millions of people every day around the world. Pioneer in UX and Service Design in Brazil, delivering projects and training new professionals in Service Design - the 1st. Service Design program in Latin America (2010).
To me, service design means...
User research, business design and service innovation.
Erico ’s contributions
How to contribute
Touchpoint Article
Érico Fileno Interview
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