About Erico Fileno

Erico  Fileno
São Paulo | Brazil

Since 2000, helping Fortune 500 companies to design services that are used by millions of people every day around the world.

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Erico Fileno leads innovation and design projects as Senior Director of Visa in Brazil, coordinates the Service Design Network Brazil, and teaches at renowned Human-Centered Design program of Positivo University. In the early 2000s, Erico was the forerunner of Service Design, Design Thinking, User Experience, and Interaction Design movements in Brazil through recognized courses, speeches, and events.

Erico  Fileno
Sr. Director at Visa

Erico ’s interest in Service Design

User research, business design and service innovation.


Erico ’s contribution


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Touchpoint Article Érico Fileno Interview

Érico Fileno Interview

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