Geke van Dijk
02 August 2023 - Geke van Dijk

VodafoneZiggo, a telecommunications organisation based in the Netherlands, has applied service design for many years in order to review and improve service delivery to its customers. In particular, customer journeys and personas have been embraced as useful methods. While these projects initially focused on customer experience, the service design approach is now also being applied to employee experience projects.

Become an SDN member today to start reading this article.

Discover our membership options

Become a Member