![Susanne Junglas](https://www.service-design-network.org/images/116x116/5mYqpdGC_Susanne.jpg)
The effective use of metrics is an important and still underutilised way to elevate and clarify the role and ambitions of service design. If we want our work to make a difference, we need to make its impact on user experiences, business success and the environment tangible in a nuanced way
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