SDN Accredited Practitioner
About Susanne Junglas
Passionate believer in simply good design.
denkwerk, Experience Design Director
I am XD Director with 15+ years experience in different design disciplines with expertise in UX-, service design and future & foresight. At denkwerk I am responsible for outstanding digital solutions.
To me, service design means...
Service design encompasses design-driven, user-centric thinking and considers an effective exchange of values in a variety of ways. Therefore service design, such as customer experience design, user experience design and even digital transformation, is a reaction to a shift in power.