![Alessandra Molderings-Enriconi](https://www.service-design-network.org/images/116x116/swFXqdLF_Bildschirmfoto%202022-11-14%20um%2014.14.07.png)
About Susanne Junglas
![Susanne Junglas](https://www.service-design-network.org/images/116x116/5mYqpdGC_Susanne.jpg)
Passionate believer in simply good design.
![Susanne Junglas](https://www.service-design-network.org/images/310x308/5mYqpdGC_Susanne.jpg)
I am XD Director with 15+ years experience in different design disciplines with expertise in UX-, service design and future & foresight. At denkwerk I am responsible for outstanding digital solutions.
To me, service design means...
Service design encompasses design-driven, user-centric thinking and considers an effective exchange of values in a variety of ways. Therefore service design, such as customer experience design, user experience design and even digital transformation, is a reaction to a shift in power.
Susanne’s contributions
How to contribute
Touchpoint Article
![TP 14-2 Metrics for Impact | Elevating design in the business landscape](https://www.service-design-network.org/images/222x153/0.ojin1jt9ssn-%2002.jpg)
TP 14-2 Metrics for Impact | Elevating design in the business landscape
Continue readingRelated members From the same Organisation
![Alessandra Molderings-Enriconi](https://www.service-design-network.org/images/116x116/swFXqdLF_Bildschirmfoto%202022-11-14%20um%2014.14.07.png)