About Susanne Junglas

Susanne Junglas
Köln | Germany

Passionate believer in simply good design.

Susanne Junglas denkwerk, Experience Design Director
I am XD Director with 15+ years experience in different design disciplines with expertise in UX-, service design and future & foresight. At denkwerk I am responsible for outstanding digital solutions.

To me, service design means...

Service design encompasses design-driven, user-centric thinking and considers an effective exchange of values in a variety of ways. Therefore service design, such as customer experience design, user experience design and even digital transformation, is a reaction to a shift in power.

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