16 May 2016 - Richard Ekelman - Birgit Mager - Cristine Lanzoni

In this issue’s profile, Touchpoint Project Manager Cristine Lanzoni and publisher Prof. Birgit Mager speak with Richard Ekelman, Service Designer at Chicago-based bswift, and cofounder of the annual Service Experience Chicago conference. | Visit the Community Knowledge section of our site to read this specially-selected article for free.

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