16 May 2016 - Birgit Mager (she/her) - Richard Ekelman - Cristine Lanzoni (she/her)

In this issue’s profile, Touchpoint Project Manager Cristine Lanzoni and publisher Prof. Birgit Mager speak with Richard Ekelman, Service Designer at Chicago-based bswift, and cofounder of the annual Service Experience Chicago conference.

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