Touchpoint Vol. 8 No. 1 - May 2016

Assessing the Perception of Service Design: The Impact of Satisfaction

16 May 2016 - Jagriti Kumar - Rebecca Ngola - Chelsea Lyle - Maria De La Vega

Academic researchers agree on the difficulty of developing metrics and evidence-based frameworks for assessing the impact of service developments.

This article isn't available without an account

Want to read more?

With LinkedIn

With LinkedIn

Already a member? Log me in

Select your Membership Type. More information

Student membership (€ 80,- yearly)

Professional membership (€ 180,- yearly)

Corporate membership (€ 535,- yearly)

Academic membership (€ 535,- yearly)

Community follower (Free)

Entering a VAT nr. is optional. It will be used on your invoices.

Please enter your address details for the invoice.

Secure payment via Stripe. Your credit card details will not be shared with SDN. Find out more.

Automatic renewal of membership

I agree with the terms & conditions

With LinkedIn

Already a member? Log me in

Please enter your address details for the invoice.

Entering a VAT nr. is optional. It will be used on your invoices.

With LinkedIn