Touchpoint Vol. 8 No. 1 - May 2016

Assessing the Perception of Service Design: The Impact of Satisfaction

16 May 2016 - Jagriti Kumar - Rebecca Ngola - Chelsea Lyle - Maria De La Vega

Academic researchers agree on the difficulty of developing metrics and evidence-based frameworks for assessing the impact of service developments.

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Assessing the Perception of Service Design: The Impact of Satisfaction

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