Luis Alt
29 February 2016 - Luis Alt

As much as service design has evolved as a discipline to deliver better results and become more attractive to organisations, many business executives are not even aware of the importance of delivering great service experiences. So, in my upcoming book, I’m trying a new strategy: lower the volume on service design to first spread the word about the impact that great services can have on businesses.

Become an SDN member today to start reading this article.

Discover our membership options

Become a Member