![Kerry Bodine](https://www.service-design-network.org/images/116x116/0.dnt3x00hxn-Kerrys%20Take%20Richt%20Text%20Block.jpg)
In any given service ecology there are multiple touchpoints that an organisation must design and manage.
Become an SDN member today to start reading this article.
Discover our membership options
Become a Member
In any given service ecology there are multiple touchpoints that an organisation must design and manage.
Discover our membership options