About Kerry Bodine

San Francisco | United States

Kerry Bodine is a customer experience expert and the co-author of Outside In. Her research, analysis and opinions appear frequently on sites such as Harvard Business Review, Forbes, and Fast Company.

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I help executives co-create innovative products, services, and experiences that truly matter — for their customers, for their employees, and for their business.

Kerry’s interest in Service Design

Kerry Bodine is independent customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. Kerry contributes a regular column to Touchpoint, the journal published by the global Service Design Network. She is a frequent keynote speaker at public conferences and private corporate events around the world.

Kerry’s contribution

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Touchpoint Article

Long Live the Service Design Agency

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Touchpoint Article

Want to Sell Service Design?

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Touchpoint Article

Humanising Healthcare Through Hands, Heads, and Hearts

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Touchpoint Article

Converging on Customers? Not Quite Yet

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