About Kerry Bodine

Kerry Bodine
San Francisco | United States

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Kerry Bodine Service Design Network,
Kerry Bodine is a customer experience expert and the co-author of Outside In. Her research, analysis and opinions appear frequently on sites such as Harvard Business Review, Forbes, and Fast Company.

To me, service design means...

Kerry Bodine is independent customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. Kerry contributes a regular column to Touchpoint, the journal published by the global Service Design Network. She is a frequent keynote speaker at public conferences and private corporate events around the world.

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Touchpoint Article Converging on Customers? Not Quite Yet

Converging on Customers? Not Quite Yet

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Touchpoint Article Humanising Healthcare Through Hands, Heads, and Hearts

Humanising Healthcare Through Hands, Heads, and Hearts

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Touchpoint Article Want to Sell Service Design?

Want to Sell Service Design?

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Touchpoint Article Long Live the Service Design Agency

Long Live the Service Design Agency

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Touchpoint Issue Vol. 3 No. 3

Vol. 3 No. 3

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