Every service designer faces the same challenge: dreaming up great concepts is one thing, making them work in the real world is another. Why do even the best user journeys and service concepts sometimes falter? What holds your team back from turning ideas into meaningful impact? This course bridges that gap.​

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations in this new SDN Academy course with SDN Acc. Master Marc Stickdorn.