Service Design Network is excited to welcome the first Chapter team in Africa! The team is under the three-months building phase to become an official Chapter in Lagos, Nigeria!
Charles Ikem - Director and founder of PolicyLab Africa
Director and founder of PolicyLab Africa ( A social & policy design) organization based in Lagos Nigeria and Johannesburg, South Africa. Previously design researcher at Birmingham City University's Center for Enhancement of Learning & Teaching as well as Amazon both in the UK.
I believe we can drive change, societal, innovation, organizational driven change here in Nigeria with service design. From ATM machines that don't work normal, to corruption and transparency, to the queuing culture. There are lots of everyday challenges that service design can help tackle. But this requires demonstrating knowledge, proof and evidence that it works especially at the societal level. Nobody can better understand our challenges than ourselves and it is right we start from forming a body of professionals that will push to advance this field in Nigeria. The buzzing tech-scene in Nigeria is an advantage that I see because we speak the same language with most progressive entrepreneurs who know what UX and UI and service design is about. This is a good place to start.
"Nobody can better understand our challenges than ourselves and it is right we start from forming a body of professionals that will push to advance this field in Nigeria."
Jerry Monwuba - Co-founder of HOL Multimedia
Co-founder and COO of HOL Multimedia based in Lagos Nigeria. HOL is a multimedia and design firm founded in 2011.
Our approach to design, multimedia production, services marketing, public engagement will change fundamentally with service design. We know this approach exists but there is not a single expert that can be identified here in Lagos. Every practitioner in design or something else practices in isolation and so it is hard to prove or even believe that service design exists. The fact that a New York based company that opened shop in Nigeria only presents the service design project at the SDN global conference in New York (2015) but was unheard of here in Nigeria, made us to get people to hear about service design.
"The fact that a New York based company that opened shop in Nigeria only presents the service design project at the SDN global conference in New York (2015) but was unheard of here in Nigeria, made us to get people to hear about service design."
Chinenye Jonathan - Chief Creative Officer at HOUSE OF LOGIC
Through following the global debate on service design, conference seminars and materials especially those found on the SDN Global website. I am an advocate of service design thinking within my small space. I hope to do more and more starting from here.
The fact that our country does little to promote and train young people in design is a motivation for me. Having an alternative platform that can motivate practitioners and students alike into going into this field and expanding the use of design for problem solving and discovery. I think this can become an inspiration towards greater things especially when we collaborate with academic institutions, and who knows, we have greater chances of setting up a design or service design- themed academic program in the nearest future.
"The fact that our country does little to promote and train young people in design is a motivation for me ...... and who knows, we have greater chances of setting up a design or service design- themed academic program in the nearest future."
Uyai Effiong - Senior Consultant at Areedi
Uyai has had over 5 years of consulting experience in Nigeria. She has experience with clients of varying sizes in industries such as financial services, oil & gas, FMCG as well as small businesses. She has designed business processes, streamlined supply chains, performed business diagnoses, reduced costs, improved workplace productivity, and trained employees. She leads a competent team at Areedi to bring these great results to all clients.
Service Design Today in Lagos, Nigeria
We think the atmosphere, economy, both positively and negatively is a motivation to act. First the buzzing tech scene in Nigeria, Banking, telecoms and the social sector are all industries that can benefit from the coordinated efforts of this group. Service Design and social design and experience design firms are already setting up shop here in Nigeria. Lagos city is the commercial hub of Nigeria with a population of about 20 million people and a key location for most international organizations. Secondly, the government and the social sector is undergoing reforms to minimize corruption, improve transparency, manage resources as well as offer valuable services and governance to the people. We think beyond the sermon of 'good governance' and 'rule of law' and 'justice', that service design can be an action tool that will activate ideas to solve these issues. A Service Design Lagos will be better positioned to share cases, educate, consult and help grow service design both in practice as well as in the academia
Gather professionals to pledge contribution to knowledge materials and cases
Partner with organizations such as SocialMediaWeek Lagos and Advertisers council to share the values of service design
Partner with the government at the state and local level to commission volunteer projects, train or talk in workshops
Future partnership at the Global level to invite renowned service design consultants and academics to speak in Nigeria
Become a proven voice for Service Design in Nigeria by 2020.
The first Chapter event by SDN Lagos
Event: SDN Lagos Launch
Venue: Cre8 Space by Café Neo, 6 Agoro Odiyan, Victoria Island, Lagos
Date: Thursday, 24th March, 2016
Target Group: Mostly business owners from our networks, but we’re open to sharing with anyone who wants to learn more about service design!
Event Scale: 40 people
Theme: Introducing Service Design. We will have one talk by Charles introducing service design, a case study by me, and then another case study by a guest doing fantastic work in Abuja (tentative).
7 ways to keep your Madrid service design state-of-mind
New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.
“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).
The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.