Members Day at De Rode Hoed in Amsterdam on the 26th was a sight to behold, with over 350 of our members attending the pre-conference event.
Both the impact report and the reslease of the newest issue of Touchpoint Magazine (which you can find here) were a great success, as well as the large number of talks and panels that were lead by some of our most distinguished members. We hope to have the slides from these talks ready for you soon, so stay tuned!
After Members Day, some of our attendees were lucky enough to take part in masterclasses from Informaat and Likework– two highly accomplished service design studios willing to impart their knowledge to those eager for learning and development.
Feel free to take a look at the gallery of photos from both the Members Day and the Masterclasses, now on the official SDN flicker account here.
If you would like to join the Members Day before SDGC17 next year, be sure to take a look at the different membership opportunities SDN has to offer. We look forward to seeing you there next year!
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.
Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.
We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.
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