Members Day at De Rode Hoed in Amsterdam on the 26th was a sight to behold, with over 350 of our members attending the pre-conference event.
Both the impact report and the reslease of the newest issue of Touchpoint Magazine (which you can find here) were a great success, as well as the large number of talks and panels that were lead by some of our most distinguished members. We hope to have the slides from these talks ready for you soon, so stay tuned!
After Members Day, some of our attendees were lucky enough to take part in masterclasses from Informaat and Likework– two highly accomplished service design studios willing to impart their knowledge to those eager for learning and development.
Feel free to take a look at the gallery of photos from both the Members Day and the Masterclasses, now on the official SDN flicker account here.
If you would like to join the Members Day before SDGC17 next year, be sure to take a look at the different membership opportunities SDN has to offer. We look forward to seeing you there next year!
Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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