Service design and design thinking have been introduced in almost all large companies due to the increasing complexity of challenges today. Design-driven innovation labs are being set up as a driving force for in-house innovation.
In our publication "Design Thinking In House", we present the results of our study on the evolution and typologies of innovation labs. Furthermore, we have collected fascinating perspective from companies like Deutsche Telekom, ÖBB, Lufthansa, Swisscom and General Electric, who share insights into the way their design-driven innovation labs work.
Take a sneak peek of contents here!
Interested in the knowledge gained through the Innovation Labs Worldwide study?
Order your copy of Design Thinking In-house! Now available to purchase in print (19.80€) and digital (9.80€). SDN members enjoy the 15% off discount.
Not a member yet? Become a SDN member, or upgrade your community membership to have access to all exclusive benefits!
Join us at the Service Design Global Conference 2026 in Germany and online, 28–30 October. SDGC26 Registration is Now Open with limited Super Early Bird tickets!
We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 1 is now open.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
We are excited to share the entire recording and the full transcript of this special year-end event hosted by the Service Design Network Switzerland chapter.
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