Service design and design thinking have been introduced in almost all large companies due to the increasing complexity of challenges today. Design-driven innovation labs are being set up as a driving force for in-house innovation.
In our publication "Design Thinking In House", we present the results of our study on the evolution and typologies of innovation labs. Furthermore, we have collected fascinating perspective from companies like Deutsche Telekom, ÖBB, Lufthansa, Swisscom and General Electric, who share insights into the way their design-driven innovation labs work.
Take a sneak peek of contents here!
Interested in the knowledge gained through the Innovation Labs Worldwide study?
Order your copy of Design Thinking In-house! Now available to purchase in print (19.80€) and digital (9.80€). SDN members enjoy the 15% off discount.
Not a member yet? Become a SDN member, or upgrade your community membership to have access to all exclusive benefits!
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.
On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.
If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.
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