Before saying farewell to 2020, we also encourage you to join the last (and free!) community event coming up on December 21, 2020, at 17:30 - 18:30 CET. This Service Design Book Club will be hosted by Dr. Tina Weisser and is assuredly a must-attend experience for all.
Last but surely not least, be sure to take a peek at the end of this newsletter at the interesting articles coming from the service design community. Compelling insights and best practices are here for your reading pleasure.
In closing, we would like to thank you all for your continued support throughout these most difficult of times. As we reflect back on the challenges we have all faced in 2020, we look to the coming year with supreme optimism and an even stronger sense of purpose and commitment to the practice of service design and to you, our committed community.
Happy holidays, stay healthy and we look forward to seeing you in 2021!