Taking place March 29-31 at SDN’s Loft33 space, our Jam worked under the Global Service Jam umbrella (along with over 200 other cities), to ideate around their provided (secret) theme in the development and prototyping of entirely new services. Our event was moderated by Cristine Lanzoni (SDN) and Ko Wongpichet (Denkwerk) who kicked off the first evening with an informal meet-and-greet followed by a brief presentation on service design and it’s key concepts and methodologies.
Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER
In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.