The very best cases in service design: Service Design Award Annual

The very first Service Design Award Annual, published by SDN, is here to capture, share and celebrate the very best in service design.

With stories from finalists and winners from the first three years of the award as full, illustrated case studies, this beautifully designed book demonstrates ‘what good looks like’.

Take a sneak peek of contents here!

Interested in how the best in our field are pushing the boundaries of service design?

Order your copy of Service Design Award Annual 2017! Now available to purchase in print (39€). SDN members enjoy a special 10% discount.

Not a member yet? Become a SDN member, or upgrade your community membership to have access to all exclusive benefits!

Find further discounts for bundle purchases here.

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters AI nei Servizi: proattività e personalizzazione

AI nei Servizi: proattività e personalizzazione

Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.

Continue reading
SDN Chapters Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.

Continue reading
SDN Global News Service Design Award 2025: The Finalists

Service Design Award 2025: The Finalists

The Service Design Network is thrilled to reveal the Service Design Award 2025 finalists! These projects represent the very best in service design worldwide — pushing boundaries, creating impact, and inspiring change. Now it’s your turn to join the celebration: cast your vote in the Public Choice Award and help spotlight your favourite project!

Continue reading