Call for Papers: Touchpoint Vol. 13 No. 3

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by October 16th 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

 

Smart service design

With a continual push for efficiency and scale, service providers more and more rely on technology for service delivery. While that started with the automation of routine interactions - think automated payment in parking garages, or ATMs replacing bank tellers for cash withdrawals - more and more, very sophisticated technology is playing a role in serving customers. It’s intelligently learning from past interactions and modifying future ones, building up profiles of customers to learn how to more effectively serve (and sell) to them, and more.

This advent of ‘smart services’ calls for - naturally - ‘smart service design’. That is, adapting our practice to cope with new challenges, and harness new opportunities, to deliver the services of tomorrow. There is the risk that technology could subsume service delivery to such an extent that the concepts of empathy, aesthetics and design - never mind the human touch - fall by the wayside. At the same time, new technology opens up new possibilities that could not have been imagined before.


‘Smart service design’ is the topic we’ve chosen for this upcoming issue of Touchpoint. We invite service designers, and those in adjacent fields (especially those at the intersection between technology and customer experience), to contribute abstracts to this Call for Papers.

 

Read more and submit your abstracts via the online form until the16th of October 2022 (23:59 CET).

We are looking forward to many inspiring contributions! 

Related Headlines

SDN Chapters TP 15-1 Service Design at the Dawn of AI | Roundtable

TP 15-1 Service Design at the Dawn of AI | Roundtable

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Service Design Global Conference 2024 - Register for the event

Service Design Global Conference 2024 - Register for the event

Registration for the Service Design Global Conference (SDGC24) is open. You can register on the conference website for both in-person and virtual attendance. See you in October in Helsinki and online!

Continue reading
SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Continue reading
SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

Continue reading