WORLD CLASS SERVICE DESIGN

On October 11, Convention Centre Dublin Auditorium was full with over 800 expectant attendees and 16 excited shortlisted teams. Head of the Jury Kerry Bodine and President of SDN Birgit Mager took the stage to co-host the Service Design Award Ceremony and announce the finalists and six winners selected by the international jury of service design experts. 

The sixteen finalists went on stage one team at a time to collect their certificate and have their work presented before the winners were announced. 

SHOWING THE IMPACT OF THE SERVICE DESIGN

The jury selected three professional, commercial projects, two professional, non-profit/public sector projects and one student project. Kerry Bodine commented: “The winning entries showcase the breadth and impact of service design—and demonstrate the impact that service design has in both the commercial and public sectors. I’m proud to stand behind these winning entries, and I look forward to welcoming our 2019 submissions next spring.”

On October 12, the Pecha-Kucha style winner presentations were a big hit with the audience. We had an opportunity to hear key insights into the process, learnings, challenges, and outcomes of six award-winning, world-class service design projects. We look forward to sharing the footage of these best practice cases in the coming weeks and are proud to congratulate and showcase the six winners for their exceptional projects! Check out the Service Desing Award photo gallery. 

Special thanks to the 2018 Jury: Kerry Bodine, Dr. Muna AlDhabbah, Taina Makijarvi, Priscila Williams, Luis Alt, Damian Kernahan, J. Margus Klaar, Florian Vollmer and Guosheng Wang, and Service Design Award Project Manager - Sonja Jazic. 

This year's Service Design Award was brought by ServiceNow. 

Once again, a huge congratulations to all of our winners and finalists!