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We are delighted to invite you to the roundtable to celebrate the release of Touchpoint Vol. 14. No. 1 | The Employee Journey! We will be discussing the case studies featured in the issue. Join us with our special guests: editors and authors of the issue.

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Touchpoint  Vol. 14 No.1 The employee journey | Roundtable on August 10th 

We are delighted to invite you to the roundtable to celebrate the release of Touchpoint Vol. 14. No. 1 | The Employee Journey! We will be discussing the case studies featured in the issue. Join us with our special guests: editors and authors of the issue.

The event will take place on August 10th, 2023 | 6:00 PM CEST

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To find out more about the new issue of Touchpoint, read the editor's letter:

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

If you’re a service designer with a focus on how your organisation serves your employees, you will find inspiration from a rich selection of articles in this issue. If you’re not, but you know who is, I hope you’ll tell them about this Touchpoint. And if you’re in an organisation that isn’t applying service design to the employee experience, well, what are you waiting for?

Our guest editors and authors will contribute to the session, which will be moderated by Belinda Gannaway (guest editor of the issue). It will be hosted by our Editor-in-Chief, Jesse Grimes.

We're delighted to extend this open invitation – join us, be part of the discussion and enjoy reading the latest Touchpoint!

REGISTER HERE. – FREE EVENT

Looking forward to seeing you there!

– SDN Touchpoint Journal Editorial Board

Belinda Gannaway
Belinda Gannaway - Moderator

Belinda Gannaway, is strategy director of culture activation agency FathomXP and co-author of Employee Experience by Design (Kogan Page). She speaks, writes, coaches and trains on all aspects of employee experience.

Katie Murrie
Katie Murrie - Panel Discussion Member

Katie Murrie is the Lead Consultant at Service Design Academy. Katie played a key role in the launch of SDA, is Scotland's first SDN Accredited Master Trainer, and co-founded Service Design in Education and EduJam.

Molly Oberholtzer
Molly Oberholtzer - Panel Discussion Member

Molly Oberholtzer is a senior service designer at SH/FT, the strategic design consultancy of AVANTGARDE.

Templar Wales
Templar Wales - Panel Discussion Member

Templar Wales is a seasoned consultant in brand building, design thinking and customer experience. He has has worked in a wide range of categories and leading for international brands.

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