Why Take This Course?

Innovation is the lifeblood of service design, but introducing something new isn’t always easy. Resistance, misalignment, or lack of preparation can turn good ideas into missed opportunities. That’s where change management comes in. This course equips you with practical strategies to manage the people side of change—leading teams, building trust, and fostering collaboration even in uncertain times.

Change isn’t about systems or processes; it’s about people. And this course focuses on just that—helping you connect your vision with the buy-in and action needed to make it happen.

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What are the takeaways from this training?​

​“Change Fundamentals for Service Designers” is packed with actionable tools and insights. You’ll gain:​

• A clear understanding of why change management is essential for effective service design.

• Practical ways to apply systemic models to real-world challenges.

• Skills to lead innovation and collaboration, even when resistance arises.

• Lessons from real case studies, highlighting what works and what doesn’t.

• Confidence to turn obstacles into opportunities, while bringing stakeholders along for the journey.

Who is this course for?

​This course is designed for service designers, UX professionals, innovation leaders, and managers looking to build stronger leadership and change skills. Whether you’re guiding your team through transformation or simply want to understand how to navigate organisational change, you’ll leave with practical tools you can use right away.

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Financial Inclusion

​We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org! 

ENROLL TODAY!

Prices:

SDN Members

€360 Early Bird (April 8, 2025)
€410 Normal price

Non-SDN Members

€390 Early Bird (April 8, 2025)
€450 Normal price