What to expect?

​Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective and, ultimately start to take actions to close gaps between people, process, policies, platforms in your organisation.

​What are the takeaways from this training?

• Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work.

• Share insights on main challenges when doing this work in mid to large size organisations 

• Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings

• Empower participants to become cultural change agents in their organisations

​​Who is this course for?

Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists

​Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

Learn more on the SDN Academy Website here.