What to expect?
During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.
What are the takeaways from this training?
Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work
Share insights on main challenges when doing this work in mid to large size organisations
Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings
Empower participants to become cultural change agents in their organisations