SDN Academy Events - Other

Let's dive into the concept of social sustainability in service design and get guidance on designing socially sustainable.

Course Description

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect the role and tools of service design from the social sustainability lense. 

Course Learning Objectives: 

What you will learn:

  • getting clarity on what is socially sustainable design and how it can be applied to service design

  • discover concrete ideas to how to design socially sustainable services as a service design practitioner

High-level agenda

The agenda will be based on how to apply the service design framework for social sustainability. How can we create socially sustainable services? The attendees will be guided through reflecting on the question through lectures, real-life cases and testing together.

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!


Dates:  December 4, 2023 
Hours:  3 PM to 6 PM CET
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Course level:Basic/Intermediate
Location: Zoom
Platform details will be shared with course registrants prior to course

Members €170 
Non-Members €190 

Milla Mäkinen
Milla Mäkinen - SDN Acc. Master