SDN Academy Events - Germany

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

What to expect?

  • You want to build a solid foundation for your service design practice? 
  • You want to gather theoretical foundations, methodological skills and practical experience
  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?
  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

Then this Service Design Practitioner Curriculum is the program for you!

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).
  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.
  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who is this course for?

Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 25 participants from all over the world – supervised and coached by one experienced, SDN acc. service designer!

 

Supervision

Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment

This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

 

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

Course Dates and Times​

Module 1: Mo, Jan 16, 2023 14:30 - 17:30 CET (GMT+1)
Module 2: Mo, Jan 30, 2023 14:30 - 17:30 CET (GMT+1)
Module 3: Mo, Feb 13, 2023 14:30 - 17:30 CET (GMT+1)
Module 4: Mo, Feb 27, 2023 14:30 - 17:30 CET (GMT+1)
Module 5: Mo, March 13, 2023 14:30 - 17:30 CET (GMT+1)
Module 6: Mo, March 27, 2023 14:30 - 17:30 CET (GMT+1)

 

Supervision

Mo, Jan 23, 2023 14:30 - 15:30 CET (GMT+1)
Mo, Feb 6, 2023 14:30 - 15:30 CET (GMT+1)
Mo, Feb 20, 2023 14:30 - 15:30 CET (GMT+1)
Mo, March 6, 2023 14:30 - 15:30 CET (GMT+1)
Mo, March 20, 2023 14:30 - 15:30 CET (GMT+1)

Testimonials

" Had a fabulous experience undertaking the Service Design Practitioner course with the Service Design Network. I thought the sessions were very well organised and full of interesting information, case studies and tools. I enjoyed working within my assignment team, using our learnings as we went through the process which really helped me to understand how I would use this methodology in my work. " Service Design Practitioner Curriculum, Course Participant, May 2022 

This course opened up my eyes to service design thinking and the different ways to apply it. Service design thinking is not just for service designers! I'm excited to take away what I have learnt and apply it to my role to take the way I work to the next level! " Service Design Practitioner Curriculum, Course Participant, Feb 2022 

I wished this training existed before! It would have helped me a lot in my career transition into Service Designer role. Great engagement from the teachers and super interesting content, I highly recommend this training! Service Design Practitioner Curriculum, Course Participant, Nov 2021

 

ENROLL TODAY! Learn more on the SDN Academy Website here

 

 

Programme

16 January - 27 March 2023
02:30 PM - 05:30 PM JAN 16 Module 1: Setting the Basics! - Why Service Design? - What is Service Design? - Setting up a Service Design Project - Introducing the practical case and building teams!
02:30 PM - 05:30 PM JAN 30 Module 2: Exploration! - Project Framing - Input Exploration - Exercise Case - Personas, Customer Journey, Other Exploration Tools, Theory and more!
02:30 PM - 05:30 PM FEB 13 Module 3: Ideation!​ - Input Ideation - Exercise Case - This Session will cover: Toolbox Creation Part 1, Other Methods, Think Outside the box, Jam Session Creation
02:30 PM - 05:30 PM FEB 27 Module 4: Prototyping! - Input Prototyping and Testing - Exercise Case - This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling
02:30 PM - 05:30 PM MAR 13 Module 5: Expanding the view! - Input SD Business​, SD Organisational Change, SD Leadership - Exercise Case - Wrap up and Practitioner Accreditation Information
02:30 PM - 05:30 PM MAR 27 Module 6: Presentation! - Final Concept ​- Presentation of Ideas and Results - Theoretical Input Implementation - Practical Examples & project reports - Feedback

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