SDN Academy Events - Germany

The SDN Academy is proud to introduce to you our newest initiative: Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.


Course language: English

Course level: Basic


​What to expect?

  • ​You want to build a solid foundation for your service design practice? 
  • You want to gather theoretical foundations, methodological skills and practical experience?

  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?

  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?


Then this Service Design Practitioner Curriculum is the program for you!

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who should participate?
Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 40 participants from all over the world – supervised and coached by three experienced service designers!

This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!

Practitioner Accreditation 
The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here

Early Bird until Oct 1, 2021
SDN Member: €957
Non-Members: €1.180 

After Oct 1, 2021
SDN Member: €1.250
Non-Member: €1.360

*Costs include the full program plus SDN Practitioner Accreditation and two years of SDN membership


6 modules - online sessions (18h)
5 modules - "out-of classroom" (14h)

November 15, 2021 / 1.00 - 4 p.m. CET
November 29, 2021 / 1.00 - 4 p.m. CET
December 07, 2021 / 1.00 - 4 p.m. CET
January 10, 2022 / 1.00 - 4 p.m. CET
January 24, 2022 / 1.00 - 4 p.m. CET
January 31, 2022 / 1.00 - 4 p.m. CET​

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SDN Academy Online
Platform details will be shared with course registrants prior to course

Barbara Weber-Kainz
Barbara Weber-Kainz - Facilitator

SDN Accredited Master, C PLUS Unternehmensberatung und SKYWALKER

Linda Kaszubski
Linda Kaszubski - Facilitator

C PLUS Unternehmensberatung und SKYWALKER

Prof. Birgit Mager
Prof. Birgit Mager - Facilitator

SDN Accredited Master, Köln International School of Design, President Service Design Network

Special Guests
Special Guests -

Exclusive International Guests