SDN Academy Events - Germany

Learn how to tackle service design implementation in this SDN Academy Masterclass.

Course language: english_language_icon.png English
Course Level: Advanced

Learn how to tackle service design implementation in this SDN Academy Masterclass.

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.


November 25 & December 2, 2021
15:00 - 18:30 CET



Early Bird until October 24, 2021

SDN Member: € 354,-

Non-Members: €384,-

After October 24, 2021

SDN Member: € 400,-

Non-Member: € 440,-

„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ (Peter, Sony Innovation lab Manager, course participant)

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organizational change models

  • how to deal with resistance and cognitive biases


Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Dr Tina Weisser
Dr Tina Weisser - SDN Acc. Master

Tina Weisser advises and supports companies as an innovation and organizational consultant. Her focus is on customer-centered innovation ("user-driven innovation"), service design strategy through to implementation and the associated systemic organizational consulting (customers include BMW, Lufthansa). She is a certified Service Design Master Trainer (SDN). On her "business journey" she was influenced by her entrepreneurial background (founding of a start-up at the age of 24, its successful sale at the age of 32), her roots in engineering (graduated architect) and in humanities (study of psychology ) embossed.