SDN Academy Events - Other

Dr. Tina Weisser knows that it takes courage to be the driver for change. In her course “Service Design Management - Setting the Stage for Implementation” you will learn how to create the right conditions within your company, what success factors are key prerequisites that you need, how to deal with resistance and cognitive biases and more. Join us on July 18 & 25!

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company
  • what success factors are key prerequisites that you need
  • skills, roles and responsibilities that are essential
  • underlying systemic principles
  • useful organisational change models
  • how to deal with resistance and cognitive biases​

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!


Dates: July 18 & 25, 2024
Hours:  both days | 8 AM - 11.30 AM CET (GMT+1)
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Language: english_language_icon.png English
Course level: Advanced
Location: Zoom
Platform details will be shared with course registrants prior to course

Early-bird Tickets end: June 18, 2024
Registration deadline: July 18, 2024

Early Bird Member | €360 
Early Bird Non-Member | €390 
Member | €410
Non-Member | €450 

Tina Weisser
Tina Weisser - SDN Acc. Master

Tina Weisser advises and supports companies as an innovation and organizational consultant. Her focus is on customer-centered innovation ("user-driven innovation"), service design strategy through to implementation and the associated systemic organizational consulting (customers include BMW, Lufthansa). She is a certified Service Design Master Trainer (SDN). On her "business journey" she was influenced by her entrepreneurial background (founding of a start-up at the age of 24, its successful sale at the age of 32), her roots in engineering (graduated architect) and in humanities (study of psychology ) embossed.

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