SDN Academy Events - Germany

Learn how to tackle service design implementation in this SDN Academy Masterclass.

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organisational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!


Dates: Nov 24 & Dec 1, 2023
Hours:  both days | 8 AM - 11.30 AM CET (GMT+1)
Convert this to your local timezone

Language: english_language_icon.png English
Course level: Advanced
Location: Zoom
Platform details will be shared with course registrants prior to course

Early-bird Tickets end: Oct 24, 2023
Registration deadline: Nov 24, 2023

Early Bird Member | €360 
Early Bird Non-Member | €390 
Member | €410
Non-Member | €450 

Tina Weisser
Tina Weisser - SDN Acc. Master