- Germany

This workshop will introduce you to the fundamentals of service design implementation and organisational change.

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

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What are the takeaways from this training?

  • How to create the right conditions within your company

  • What success factors are key prerequisites that you need

  • Skills, roles and responsibilities that are essential

  • Underlying systemic principles

  • Useful organisational change models

  • How to deal with resistance and cognitive biases

 

5 Reasons Why You Should Join the Service Design Management!

Turn Ideas into Meaningful Impact

Turn Ideas into Meaningful Impact

Service design is only effective when it’s successfully implemented. This course focuses on turning your concepts into actionable, real-world changes that create measurable value within your organisation.

 

Lay the Groundwork for Success

Lay the Groundwork for Success

Learn how to set the stage for implementation by identifying the prerequisites, skills, and conditions needed to foster a culture that supports service design and innovation. You’ll gain the confidence to plan ahead and prepare for every stage of the process.​

 

 
Tackle Resistance with Proven Strategies

Tackle Resistance with Proven Strategies

Stakeholder resistance and cognitive biases can derail even the best plans. This course provides practical tools and techniques to address these challenges head-on, ensuring smoother collaboration and alignment throughout your projects.

Build a Comprehensive Implementation Toolkit

Build a Comprehensive Implementation Toolkit

You’ll explore proven organisational change models, systemic principles, and evidence-based tools that make scaling and sustaining service design possible in any organisation, no matter its size or complexity.

Learn from Experts and Connect with Peers

Learn from Experts and Connect with Peers

Led by experienced professionals, this hands-on course combines expert guidance with real-world insights. It’s tailored for senior and experienced practitioners, offering you an opportunity to enhance your skills while networking with like-minded professionals.

Dates and times ​

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Module 1: 12 March 2025 | 08:00 - 11:30 CET (GMT+1)

Module 2: 20 March 2025 | 08:00 - 11:30 CET (GMT+1

​Convert this time to your local time

 

Who is this course for?​

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

 

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org! 

SDN Members

€360 Early Bird (February 3, 2024)

€410 Normal price

Non-SDN Members

390 Early Bird (February 3, 2024)

€450 Normal price

 

 

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