Date(s) and Times: 12&17 Nov 2020, 15:00 - 18:30 CET
Convert this to your local timezone

Location: SDN Academy Online 
Platform details will be shared with course registrants prior to course

Course Language: English 

Pricing:

• SDN Member Ticket: €400,- 
• Non-SDN Member Ticket: €440,- 

What to expect? 
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

What are the takeaways from this training?

• how to create the right conditions within your company

• what success factors are key prerequisites that you need

• skills, roles and responsibilities that are essential

• underlying systemic principles

• useful organizational change models

• how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner