Other Events - Germany

Learn how to tackle service design implementation in this SDN Academy Masterclass.


Date(s) and Times: 12&17 Nov 2020, 15:00 - 18:30 CET
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Location: SDN Academy Online 
Platform details will be shared with course registrants prior to course

Course Language: English 


  • SDN Member Ticket: €400,- 
  • Non-SDN Member Ticket: €440,- 

What to expect? 
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ - (Peter, Sony Innovation Lab Manager, course participant)

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organizational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

"Hi Tina, I really liked your workshop yesterday." (Sanne, Inhouse Service Designer, course participant)

Day 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

Day 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Employee Resistance

  • Measuring Service Design

  • Systemic Service Design Principles

  • Readiness Check (KUER Model)

Tina Weisser
Tina Weisser - Accredited Master Trainer