In October 2024, the SDN brought the international Service Design community to wonderful Finland to gather in it's capital Helsinki and online. The event was organised together with SDN Finland chapter, and in cooperation with Finnish designers association Ornamo Art and Design Finland. 

The conference continued with its 3-day format, starting on October 2 with workshops and pre-conference networking events, followed by two full days of a brilliant program around the theme: “Designing for Impact: Strategic Leadership with Service Design”. 

Focusing on outcomes over output, we use our tools to move the needle for organizations, leading to real, recognized value. We got in depth about how we make, measure and communicate the tangible impact of service design on technology, society, and the future. 

Over 750 in-person attendees met at Paasitorni, a waterside art nouveau heritage building on the edge of the vibrant Kallio neighbourhood, and we welcomed more than 500 participants joining us online on the RingCentral event platform.

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To get a feeling of our 2024 event in Helsinki, check out the video below: