SDN Academy Events - Poland

„Learn how to implement service design tools and methods in your food & gastronomy business.“

What to expect?

Do you know how to launch or develop a business in the food and gastronomy industry using service design tools? This extended lecture will give you a good balance between theoretical and practical knowledge, supported by the trainer’s several years of experience in employing service design processes in the development of her own four restaurants, artisan bakery, and a zero-waste business around reusing the unsold bread.

What are the takeaways from this training?

  • Real-life examples of implementing service design tools in the food and gastronomy industry

  • Understanding of the value that service design methods bring to your gastronomy business

  • Selection of most effective tools to implement

  • Tips on how to work with the team and the customer (how to introduce co-creation)

Who is this course for?

Managers, Business Owners, Product Owners, CX & Innovation Managers associated with the food and gastronomy industry.


Dates:   July 7, 2022
Hours:  19:00 - 20:30 CEST (GMT+2)
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Course level:Basic
Location: Zoom

SDN Members €24
Non-Members €30

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at!


Find more information on the SDN Academy website here

Katarzyna Młynarczyk (she/her)
Katarzyna Młynarczyk (she/her) - SDN Acc. Master, Socjomania

Katarzyna Młynarczyk is a Service Designer (with an MBA in Service Innovation and Design from the Laurea University of Applied Sciences Helsinki), Strategist and Digital Marketing Consultant. She is passionate about ethnographic research, education, service design, and digitisation of services.