Chapter events - Switzerland

​Join us for a round table with experts in the field of Service Design education.

What makes this event unique?

​This round table is a unique opportunity to speak directly with the heads of different Service Design programs in Switzerland and ask them your questions directly.


​Usually, you would have to visit numerous events, but this time, all these experts are gathered at the same virtual table to answer your questions.


​​What will happen during this event?

  • ​Interview and roundtable: about Service Design education and the opportunities to learn Service Design in Switzerland and world wide.
  • ​​Q&A from the community


​About the speakers

Sabine Junginger
Sabine Junginger -

​Sabine is an international renowned design researcher and Professor at HSLU, the University of Applied Sciences and Arts. She leads the MA Service Design and the SNF VA-PEPR project. ​​Sabine is also one of the co-founders of the Swiss Service Design Network.

​Dominik Knaus
​Dominik Knaus -

​​Dominik is Head of the Institute for Tourism and Leisure ITF and Director of Studies Service Innovation and Design at the FHGR, University of Applied Sciences of the Grisons. ​Since joining the UAS Graubünden, Dominik Knaus has been responsible for the development and expansion of the Service Innovation & Design degree program and teaches the modules in the field of service design. Prior to his academic career, Dominik Knaus supported and managed various tourism companies and worked as a consultant in the field of innovation management.

​Sandro Graf
​Sandro Graf -

​Sandro is Head of the Center for Customer Experience & Service Design at the ZHAW, Zurich University of Applied Sciences. ​ ​Sandro teaches Service Design at the BSc and MSc level and is the program head of the CAS Service Design & Innovation. Furthermore, he is a board member of two companies in the marketing and real estate industries. He is a public speaker on topics like the future of banking, mobile payments or marketing.

​Emmanuel Fragnière
​Emmanuel Fragnière -

​Emmanuel is a professor of Service Design and Innovation and the director of the CAS HES-SO in Treasury Management at the University of Applied Sciences Western Switzerland (HES-SO Valais). ​His research is focused on the development of design techniques for the service sector in general and, more specifically, applied to the energy and tourism markets.

​Klaus Marek
​Klaus Marek -

​Klaus is a professor at HSLU, the University of Applied Sciences and Arts Lucerne, where he teaches service and spatial design. ​He has extensive experience in architecture and product design, having worked on projects with companies such as Roche, Stabilo, Herzog & de Meuron and Somfy. Klaus has a user-centred approach to design and has taught design methods at both the bachelor's and master's levels. He is currently the head of the Bachelor's program in Spatial Design at HSLU.

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