Date(s) and Times: 11 Nov 2020, 13:00 - 14:30 CET
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Location: SDN Academy Online
Platform details will be shared with course registrants prior to course
Course Language: English
- SDN Member Ticket: €24,-
- Non-SDN Member Ticket: €30,-
What to expect?
There is a lot of “Wow your customer” talk around, but there is little profound research on enthusiasm in service. The session will provide insight in research done on enthusiasm in service and it will introduce the 10 dimensions of enthusiasm – and a methodological approach to include these into the design process.