SDN Academy Events - Germany

Learn more about Service Design and Enthusiasm in this SDN Academy online course.


Date(s) and Times: 11 Nov 2020, 13:00 - 14:30 CET
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Location: SDN Academy Online 
Platform details will be shared with course registrants prior to course

Course Language: English 


  • SDN Member Ticket: €24,- 
  • Non-SDN Member Ticket: €30,- 

What to expect?

There is a lot of “Wow your customer” talk around, but there is little profound research on enthusiasm in service. The session will provide insight in research done on enthusiasm in service and it will introduce the 10 dimensions of enthusiasm – and a methodological approach to include these into the design process. 

Prof. Birgit Mager
Prof. Birgit Mager - SDN President

Birgit Mager is Co-Founder and President of the Service Design Network, the leading non-profit organisation committed to global development and innovation within the practice of service design.