- Germany

Discover how a sprint-based design approach helped them test ideas with patients, caregivers, and clinicians — driving faster decisions, sparking innovation, and creating real impact in a complex healthcare system. Take this chance to learn how design can shape the future of healthcare!

Dear SDN Members,

We’re thrilled to invite you to our next SDN Global Café on September 11, 2025 — a session that promises to challenge your perspective and expand your design toolkit.

Exploring AI-Enabled Shared Decision Making in Healthcare

Led by: Heather Coffin, Hridaya Yanamandala & Kim Burgas

The Strategic Innovation and Design team at Memorial Sloan Kettering (MSK) was tasked with exploring an opportunity space to determine whether it would have commercial potential and be of value to MSK stakeholders (i.e., clinicians, patients, and caregivers). We used a sprint-based design process to quickly validate the viability and desirability of AI-enabled shared decision making concepts. The process allowed our multidisciplinary core team to achieve specific, predefined goals quickly and efficiently for faster decision-making and forward movement in a complex healthcare organization.

Event Details:

Date: Thursday, September 11, 2025
Time: 4:00 PM – 5:00 PM CEST / 3:00 PM GMT / 10:00 AM EDT
Location: Zoom (link available on your Member Dashboard under the Discounts section)

Hosted by:

  • Birgit Mager, President, SDN

  • Brian Gillespie, SDN Leadership Team

Secure your spot now — and come ready to rethink how, why, and where we design.

Log in to your Member Dashboard to access the Zoom link and register.

Not yet an SDN member? ❤️ Join today and be part of the global conversation shaping the future of Service Design.

See you at the Café!

Heather Coffin
Heather Coffin - Director of Strategic Design at Memorial Sloan Kettering

Heather Coffin is the Director of Strategic Design at Memorial Sloan Kettering Cancer Center (MSK) in the department of Strategy & Growth. She leads the Strategic Design practice at MSK, developing creative and rigorous approaches to problem solving and opportunity finding within health care using human-centered design and innovation processes and activities as a foundation.

Hridaya Yanamandala
Hridaya Yanamandala - Design Strategist within Strategic Innovation team at Memorial Sloan Kettering

Hridaya Yanamandala is a Design Strategist within Strategic Innovation team at Memorial Sloan Kettering Cancer Center (MSK). She is involved in designing new products and services that advance MSK staff, patient and caregiver experiences. Her work currently is in the intersection of human centered design, AI, and business strategy.

Kim Burgas
Kim Burgas - Design Strategist at Memorial Sloan Kettering

Kim Burgas (she/they) is a Design Strategist within the Strategic Innovation team at Memorial Sloan Kettering Cancer Center (MSK). Her background is in sociology, with a focus on sensory sociology, and user experience (UX) design. Kim is currently a Global Fellow in End-of-Life Care for 2025 and is co-developing a toolkit to equip cancer patients to have more personalized and positive relationships with death through language.

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