Julianne was also a member of the working group that developed the Government Design Principles and the Action Plan for their delivery. Prior to this current role, Julianne worked as Service Design Manager in Cork County Council. She led the established Service rePublic unit in Corporate Services at Cork County Council where people-centred design and digital transformation are coming together to change how services are designed with and delivered to citizens, and to improve service delivery outcomes for everyone. She holds an MSc in Landscape Ecology from University College Cork, a Diploma in the Management of Modern Public Service Delivery from University College Dublin and a Certificate in Designing Innovative Services from Cork Institute of Technology. Over the last 10 years she has worked in the area of business process improvement and service design for Cork County Council and has delivered a number of key digital transformation projects including the implementation of digital transformation through the Council’s customer experience platform www.yourcouncil.ie and development of a design thinking model for the delivery of the Council's Corporate Strategy.

As the Public Service Design Lead in the Irish Government’s Department of Expenditure, NDP Delivery & Reform, Trevor Vaugh is responsible for embedding design across national government programmes. In this role, he leads the strategic design of the whole-of-government ‘Life Events’ programme and the development and delivery of the recently launched National Design Action Plan. Trevor is currently on secondment as an assistant professor of strategic design at Maynooth University where, in addition to teaching, publishing widely and securing significant research funding, he was founder of Mi:Lab—a government-funded, design-led innovation lab for the Higher Education sector. Trevor chairs the ‘Design in Government’ expert working group and was a member of Ireland’s public service innovation advisory board. Trevor is a published author and a noted media contributor, with appearances on RTÉ’s critically acclaimed television series ‘The Big Life Fix’ and presenting Science Foundation Ireland’s ‘Science to the Rescue’ documentary. In 2021, his co-authored book, ‘ARRIVE: A Design Innovation Framework to Deliver Breakthrough Services, Products, and Experiences’, was published by Routledge. His work co-creating the AI voice technology for veteran journalist Charlie Bird received widespread media coverage and acclaim. Prior to entering academia, Trevor developed a number of disruptive healthcare innovations, accumulating a portfolio of over 50 patents and winning numerous innovation awards, including a place in the prestigious Cleveland Clinic's top 10 innovations of 2009 for his work on LESS surgery for Olympus. Across all of his work, Trevor merges the theory and practice of Design, Anthropology, and Strategy, helping organisations navigate uncertainty, innovate, and grow through human insight, creative thinking, experimentation. And perhaps most importantly, he helps organisations find that often supressed spark of optimism, hope, and humanity.

John is founder and director at Context Studio, a dedicated service design studio in Dublin. Starting out as a software developer, he studied people-centred Interaction Design at CIID in Copenhagen in 2011. Since then, John has tirelessly advocated for a design approach, particularly in public services. John brings experience from Denmark (CIID Consulting), the UK (Future Cities Catapult, and from Fjord at Accenture (The Dock) in Dublin. At Context Studio his work has included service and strategic design for Department of Justice, Dublin City Council, Cork County Council, and the UK Foreign Commonwealth & Development Office. John is a board director with the Institute of Designers in Ireland, and a member of the working group on service design in government at the Irish Department of Public Expenditure & Reform.