Dear SDN Members,
You are all invited to join our next SDN Global Café event on February 6, 2025!
A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.
In this upcoming session, we will welcome Hefen Wong, Director, Work Pass Integrated System Programme Office, Singapore Ministry of Manpower.
Theme: Modernising Singapore’s Employment Pass Legacy Systems to Deliver Seamless Customer Services
Summary:
In this session, we will welcome Singapore Ministry of Manpower as the winners of the Service Design Award 2024. Their project has been aworded as the Best Professional Non-Profit Project.
Hefen will share more about MOM’s 18-year-old monolithic legacy employment pass IT systems. MOM sought to transform and modernise the legacy systems, to meet the demands of Singapore’s dynamic economy and labour market and reduce businesses’ costs in transacting with MOM.
This project focuses on the design of the Work Pass Integrated Systems-Employment Pass (“WINS-EP”). MOM set out to create digital services that are resilient, adaptive and simple, and deliver a seamless customer experience.
Hosts:
- Birgit Mager, President, SDN
- Brian Gillespie, Leadership Team, SDN
Date and Time:
- Thursday, February 6, 2025
- 1:00 - 2:00 PM CET/ 8:00 - 9:00 PM SGT
✅ Sounds interesting?
So grab your coffee and sit with us on Thursday, February 6, 2025. Register now via the zoom link, which is available on your Member Dashboard under Discounts section.
❤️ Want to be a member? Join us!
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