Dear SDN Members,
Join us for the upcoming SDN Global Café on Tuesday, February 10, where we explore DiaLog: Designing Care for Women in Diagnostic Uncertainty, an award winning student project that reimagines care before a diagnosis is reached.
DiaLog is a service concept created in response to the Student Service Design Challenge with Philips, addressing the often overlooked experience of diagnosis limbo. DiaLog was created to support women navigating prolonged medical uncertainty, an experience that is often fragmented, isolating, and emotionally demanding. Rather than positioning self care as something that begins after diagnosis, DiaLog reframes it around confidence, clarity, and connection during the waiting itself.
In this session, we will unpack how DiaLog creates a single, patient owned space where users can document symptoms, store medical records, and surface meaningful health patterns over time. Guided preparation tools and conversation support help users advocate for themselves in clinical settings, while peer connections and trusted resources reduce isolation and validate lived experience. By naming diagnosis limbo as a condition in its own right, DiaLog turns uncertainty into something that can be navigated with agency and support.
As a winner of the Service Design Award 2025 for Best Student Project, DiaLog shows how service design can address overlooked healthcare experiences and create more humane and inclusive systems of care.
Join us on February 10 to connect with the global SDN community and be inspired by the next generation of service designers shaping the future of healthcare.
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