SDN Global Café - Germany

Join us on November 9, 2023!

Dear SDN Members,

You are all invited to join our SDN Global Café event series. A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session, the UK Ministry of Justice Design and Policy Team will present more about their Service Design Award 2023 winning project - Setting a 2030 Vision for Resettlement from Prison into the Community.


Collaborating to Design for Complex Social Challenges
Service Design is the New Normal at the UK’s Ministry of Justice

The cross-disciplinary team of service designers and policy makers at the UK’s Ministry of Justice discuss their SDN Award-winning project, which consisted of developing a long-term vision to ensure prison leavers are better able to effectively resettle into the community post-custody, bearing in mind the complex structural elements underpinning the justice system.

The project team consisted of 3 service designers and 3 policy makers (with no prior experience of service design), working together to take a ‘blank slate’ approach to the justice system, scrutinising the current state of affairs, and employing a policy, service-design and systems-thinking lens to develop a future vision and delivery roadmap for long-term change.

Perhaps most fundamentally, this project has brought service-design methodologies to the heart of the organisation’s long-term strategy-setting and policymaking processes for the first time ever. It has driven demand for service-design skills and applying systems-thinking methods throughout the department’s work.

The Iceberg Model -

✅ Sounds interesting?
So grab your coffee and sit with us on November 9, 2023.  Register now via the zoom link, which is available on your Member Dashboard under Discounts section.

❤️ Want to be a member? Join us!

Guests: UK Ministry of Justice Design and Policy Team

Service Designers: Jeffrey Allen, Isabelle Ohlson, Diana Hidalgo

Policy officials: Harriet Mills, Kate Haseler-Young


Birgit Mager, President, SDN
Brian Gillespie, Leadership Team, SDN

Date and Time:

Thursday, November 09, 2023
11:00-12:00am EST (1600 GMT/1700 CET)


  • 11:00-11:10 Welcome and SDN Update
  • 11:10-11:30 Guest Presentation
  • 11:30-11:45 Member Q and A
  • 11:45-11:55 Member Networking
  • 11:55-12:00 What’s Next?