The event was an unqualified success. All spots were filled quickly and there were no usual no-shows. After an interesting company presentation by KONE Corporation, the participants representing many different kinds of service business organisations were able to hear a lively panel of KONE’s in-house SD team’s experiences. Current topics about in-house SD competence and team building were further discussed in small workshops.
For some time already, SDN has been reaching out to businesses to build a stronger SDN community. The first SDN Business MeetUp took place at KONE’s headquarters in Espoo, Finland on April 20, hosted by KONE and SDN Finland. The initiative of building a supportive SDN business community was taken by KONE’s Paula Bello and Nordea’s Taina Mäkijärvi, who met at the global SDN conference in Stockholm.
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Taina Mäkijärvi from Nordea, the largest financial services group in Northern Europe, is looking forward to hosting the next BMU event in November: “I am curious to hear how other companies are applying service design.This is a great way to create a supportive and friendly peer network without fear of competition or being pushed by the agencies. And, of course, I am always looking forward to learning something new.
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This article was written by Tarja Chydenius, a senior lecturer at Laurea University of Applied Sciences and a chapter representative in the international SDN management board. If you are part of a company that would be interested in hosting one of the MeetUps, don’t hesitate to contact the local chapter or send us an email:
info@service-design-network.orgWe are very eager to support this exciting development of SDN Business MeetUps all around the world!
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