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Discover the many benefits and methods of service prototyping. Get hands-on experience in this SDN Academy course on March 23, 2024, with SDN-accredited Master Thomas Brandenburg.

Course Description

Prototyping plays a vital role in the service design process, allowing designers to test and refine their ideas before finalising a service or a product and service experience. Discover the many different approaches, including physical and digital methods, to effectively decide what and how to prototype. Learn from case studies, and gain hands-on experience in a real-world scenario.

Course Learning Objectives: 

What you will learn:

  • How to plan and propose prototypes. 
  • Best practices for prototyping
  • How to measure the success of a prototype 
  • Exposure to newer prototyping methods
  • Get hands-on prototyping experience

Who is this course for?

Service designer, design researcher, and UX designer

Course prerequisites

Have basic knowledge of the design process and service design.

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at

High-Level Agenda 

  • Why prototype—the many needs and benefits
  • Tried and true methods of service prototyping
  • New methods of service prototyping
  • How to measure success of a prototype
  • Service design case studies on prototyping
  • Hand-on prototyping 
  • Prototyping critique 
  • Tools and resources
  • Recap and reflections


Dates:  March 23, 2024

07:00 am to 10:00 am CDT
/ 01:00 pm to 4:00 pm CET
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Language: english_language_icon.png English

Course level: Basic/Intermediate

Platform details will be shared with course registrants prior to course


Until February 29, 2024
Early Bird SDN Member    €145
Early Bird Non-Member     €165

SDN Member                     €170
Non-Member.                     €190