Chapter events - India

In the age of customers, you ’ve noticed everyone is talking about providing exceptional customer experience! What exactly is service design, that ensures that experiences are delivered as intended?

SDN defines service design as “the activity of planning and organizing people, infrastructure, communication and material components of service to improve its quality and the interaction between service provider and customers.”

Dr. Vidya Priya Rao
Dr. Vidya Priya Rao - Founder and Director of Innovatus Marketers Touchpoint LLP

A design decoder with a proven approach to build a design-led culture.


19 April - 19 April 2019
01:30 PM - 03:30 PM Takeaway: As professionals, you learn how can you become experience designers, and use strategies from service design to build better services, and processes.