Join this SDN Academy - SDGC21 Pre-Event and learn more about the SDN Award Finalist Serena Westra, senior Service Designer at Koos Service Design and her case: "Inclusive Online Services for the Municipality". This case is SDN 2020 Finalist Category: Professional Non-Profit/Public Sector. Read the whole case here. 

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Lecture learning objectives:

• How to pick a target audience that is inclusive / representative

• How to move from research to practical solutions within 10 days

• The value of Design Sprints for the public sector

• Collaboration between design agency and municipality

• How to make fuzzy research findings clear and actionable

Who should participate?

Anyone that is interested in human-centered design and making (public) services more inclusive, especially service designers (both agency side and internal) and people working at public entities.​

Investment

This SDN Academy Lecture is a free event for SDN Members and SGC21 Attendees. If you want to learn more about the SDN Membership click here. If you want to purchase a ticket for this years Service Design Global Conference click here. 

Non-Members and Non-SDGC21 Attendees have to pay lecture prices. ​

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!