Other Events - Germany

Mistakes are taboo. But we all commit them. Let's talk openly about mistakes in SD processes.


Mistakes, especially in business, are still a taboo subject. But we all make them at one point or another, so why are we so reluctant to talk about them? Piotr wants to break this taboo and talk openly about mistakes in the service and experience design processes and what can be learned from them. He will also delve into customer journey mapping and growing SD competences within the organisation. He believes that mistakes and bad decisions are good as they lead us to improving and making better decisions in the future. Of course, that is only if we know where we have made the mistake and we are willing to learn from it. Within his team, they have made a lot of mistakes. Piotr will talk about some of them and about what they have learned from them.


What are the takeaways from this training?

  • 8 possible mistakes in the SD process

  • what their impact on the projects was

  • how to deal or avoid them in your processes

High-level agenda

Why focus on what went wrong? Mistakes, learning and ideas about them:

  1. Project Team - what can go wrong?

  2. Hey, we forgot about customers!

  3. Secrets, we love to have secrets.

  4. Definition of (un)done.

  5. Service what?

  6. I don't need that.

  7. We know. EVERYTHING.

  8. Live after the process

Who is this course for?

Service designers, design researchers, UX designers, business designers, CX experts, customer journey specialists.


25 February 2021

17:30 - 18:30 CET

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SDN Member: € 16,-

Non-Member: € 20,-

Piotr Wojciechowski
Piotr Wojciechowski - SDN Accredited Professional

Service Designer & CEO at FUZERS